What is different between the books you sell and Wizard Print products?
Barry S. Brunswick is an author and his books are sold on Amazon – we only showcase the books on this website – the links will take you to Amazon to fulfill the order.
Wizard Prints are print on demand clothing and accessory products that are designed by Barry S. Brunswick and you process the orders for these products on this website.
Do you offer eco-friendly/ sustainable options for the Wizard Prints products?
Watch this space! Eco friendly products arriving soon!
What’s your return policy for the Wizard Prints products?
We don’t offer returns and exchanges for the for the Wizard Prints products, but if there’s something wrong with your order, please let us know by contacting us at barry@imaginationgeneration.fun. Refer to our refund and returns policy for more information.
Do you offer refunds for the Wizard Prints products?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at barry@imaginationgeneration.fun with photos of wrong/damaged items and we’ll sort that out for you. Refer to our refund and returns policy for more information.
When will I get my Wizard Prints order?
Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping times depend on your location, but can be estimated as follows:
- USA: 3–4 business days
- Europe: 6–8 business days
- Australia: 2–14 business days
- Japan: 4–8 business days
- International: 10–20 business days
Our fulfillment times for all products may be longer than usual due to COVID-19 and may continue to increase until things get back to normal. We’re seeing delays in our supply chain, including distributors and shipping carriers as the entire industry is grappling with challenges. Refer to our shipping policy for more information.
Where will my Wizard Prints order ship from?
We work with an on-demand order fulfillment company with facilities worldwide! Depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently. Refer to our shipping policy for more information.
Where are your Wizard Prints products made?
Refer to the product description for specific details of where each product is sourced. Depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently.
Will I be charged customs for my Wizard Prints order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases. Refer to our shipping policy for more information.
How do I track my Wizard Prints order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at barry@imaginationgeneration.fun. Refer to our shipping policy for more information.
I received a wrong/damaged Wizard Prints product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at barry@imaginationgeneration.fun within a weeks’ time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible. Refer to our shipping policy for more information.
My Wizard Prints order should be here by now, but I still don’t have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
- Check your shipping confirmation email for any mistakes in the delivery address
- Ask your local post office if they have your package
- Stop by your neighbours in case the courier left the package with them
If the shipping address was correct, and the package wasn’t left at the post office or at your neighbour’s, get in touch with us at barry@imaginationgeneration.fun with your order number. If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost. Refer to our shipping policy for more information.
Can I exchange a Wizard Prints item for a different size/colour?
At this time, we don’t offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Refer to our shipping policy for more information.
Contact our Customer Support via email barry@imaginationgeneration.fun