This shipping policy refers to the Wizard Print products in the Shop page only (https://imaginationgeneration.fun/shop). For Shipping information for Barry S. Brunswick’s Books (https://imaginationgeneration.fun/books) please refer to the Amazon website for information as the books are sold via Amazon.
When will I get my Wizard Prints order?
Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping times
depend on your location, but can be estimated as follows:
- USA: 3–4 business days
- Europe: 6–8 business days
- Australia: 2–14 business days
- Japan: 4–8 business days
- International: 10–20 business days
Our fulfillment times for all products may be longer than usual due to COVID-19 and may continue to increase until things get back to normal. We’re seeing delays in our supply chain, including distributors and shipping carriers as the entire industry is grappling with challenges.
Where will my Wizard Prints order ship from?
We work with an on-demand order fulfillment company with facilities worldwide! Depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!
Will I be charged customs for my Wizard Prints order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
My Wizard Prints order should be here by now, but I still don’t have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
- Check your shipping confirmation email for any mistakes in the delivery address
- Ask your local post office if they have your package
- Stop by your neighbours in case the courier left the package with them
If the shipping address was correct, and the package wasn’t left at the post office or at your neighbour’s, get in touch with us at email@example.com with your order number. If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
How do I track my Wizard Prints order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at firstname.lastname@example.org
I received a wrong/damaged Wizard Prints product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at email@example.com within one weeks’ time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible.